Establishing a training concept during the deployment phase is decisive for users’ future satisfaction and for them working in an efficient way. Problems in this section can lead to serious consequences during the hypercare phase, which may not just cause show stoppers, but may also endanger the entire establishment of the system. To reduce the insecurity of the users to a minimum as well as to completely eliminate potential risks, the harmonisation of the development and deployment phase is vital as part of a carefully adjusted and mature training concept.
Our expertise includes the production of user concepts to be considered when specifying the configuration and during the development phase, as well as the production of training materials and e-learning modules and the preparation, training and support of users and corresponding user communities.
Even long-established systems often have plenty of room for improvement in this area and can later be modified and improved.